Returns & Exchanges

Our Philosophy

At Shopeox, we believe the return experience should be as elegant as the purchase. If a piece doesn't perfectly resonate with your style, we offer a sophisticated 7-day return window from the date of delivery.

The Essentials

• Items must be in original, unworn condition.
• All brand tags and security seals must remain intact.
• Original luxury packaging must be returned.

Exclusions

To maintain hygiene and exclusivity, we cannot accept returns on:

• Intimate wear and swimwear.
• Personalized or bespoke orders.
• Final sale or archive items.

Refund Timelines

Once your return is authenticated by our quality concierge, your refund will be initiated immediately. Credits typically reflect in your account within 5–7 business days.